File a Complaint or Request Mediation

Use this form to file a complaint about a service provider, request mediation services, or report a dispute related to fuel contamination remediation.

What Happens Next?

After you submit your complaint, USIFDA will review your case and contact you to discuss the next steps. This may include:

  • Mediation services (including AAA- or JAMS-aligned formal mediation when appropriate)
  • Investigation of USIFDA certification and compliance issues
  • Help preparing for state small claims court if mediation does not resolve the dispute
  • Referral guidance for your state Department of Insurance, attorney general consumer protection division, or BBB

Other U.S. Complaint Channels

USIFDA is a private industry association, not a government regulator. Depending on your situation you may also:

  • File an insurance complaint with your state Department of Insurance (claims handling, adjuster conduct, policy disputes)
  • Contact your state attorney general consumer protection office for deceptive business practices
  • Submit a complaint to the Better Business Bureau (BBB)
  • Report fraud to the FTC at reportfraud.ftc.gov